Your Cancellation Process is Bullshit and it hurts your Company Image

I’ve tried unsuccessfully to cancel my eldest daughter’s Gymboree membership for the past three days.  Gymboree’s process to cancel is as follows: Call the Gymboree location They *email* you a form to print, fill out, and return fill out that form, and either: 1) Turn it into that location, or 2) fax it into the […]