I sat down with Josh Heyer (pronounced “higher”, sorry Josh) and Jon Ericson (both former Community Managers at Stack Overflow) about Community Management and Software teams on episode 4 of the Build Better Software Podcast.
Some of the talking points:
– Your software has a community even if you don’t realize it
– The “Who moved my cheese” parable is bullshit
– Software is a form of government (And has the same implications)
– A deep dive into “Stack Overflow Documentation”, (spoiler alert: it failed), where we talk about why it failed; and how those lessons apply more broadly.